Healthcare

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Increase Your Medicare Advantage Plan Star Rating with Customer Experience Member Lifecycle Management

Your Medicare Advantage Plan Star Rating is critical because a rating of 4.0 or higher results in eligibility for quality bonus payment (QBP) reimbursement, with plans rated 5.0 receiving the largest bonuses. Increasing your Star Rating can significantly boost overall revenue and profit, with an additional win that improved member satisfaction can help improve retention. …

Increase Your Medicare Advantage Plan Star Rating with Customer Experience Member Lifecycle Management Read More »

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Is Your Medicare Advantage Plan Star Rating 3.5 or 4.0? An Easy, Low-Cost Way to Boost It!

Star Ratings are incredibly important for Medicare Advantage plans for many reasons, including eligibility for bonus and rebate payments. If your Medicare Advantage Plan Star Rating is 3.5 or 4.0, increasing it can mean a significant boost in your overall revenue and profitability, with an additional win that improved customer satisfaction can help improve retention. …

Is Your Medicare Advantage Plan Star Rating 3.5 or 4.0? An Easy, Low-Cost Way to Boost It! Read More »

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Communicate More. Member Satisfaction Depends on It.

Your current communication pieces may be sending the proper message, but how much is it holding members’ attention? Giving them best-in-class offers geotargeted to their addresses grabs their attention…and holds it. Providing offers that are familiar in a campaign designed to motivate members toward some action can act as a powerful spark to ignite that action and adds stickiness to your communication message because they hold on to it.

Medication Adherence

The $300 Billion Medication Adherence Problem. Relevant Communications & Rewards Can Help.

In today’s healthcare environment, especially among senior populations, medication nonadherence is pervasive. Recent estimates state that lack of adherence takes the lives of 125,000 people a year and costs the U.S. healthcare system nearly $300 Billion annually. These studies show that half of all patients do not take medications as prescribed and adherence is lowest among patients with chronic disease.